Thank you for visiting Appliance Smart Solutions ("we," "us," or "our"). This Privacy Policy outlines how we collect, use, and protect your personal and non-personal information when you use our website located at https://appliancesmartsolutions.com (the "Website"). This policy complies with the California Consumer Privacy Act (CCPA) and other applicable privacy laws.
By accessing or using the Website, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the Website.
1. Information We Collect
1.1 Personal Information
We collect the following categories of personal information from you:
- Identifiers: Name, email address, phone number, IP address
- Contact Information: Mailing address, email address, phone number
- Service Information: Appliance type, service request details, appointment preferences
- Payment Information: Credit card details, billing address (processed securely through third-party payment processors; we do not store payment card information on our servers)
- Internet Activity: Browsing history, search history, interaction with our website
- Geolocation Data: General location information to provide service area verification
1.2 Non-Personal Data
We may use web cookies and similar tracking technologies to collect non-personal information such as:
- Browser type and version
- Device information
- Operating system
- Pages visited and time spent on our website
- Referring website addresses
- Anonymous usage statistics
2. How We Use Your Information
We collect and use your personal information for the following purposes:
- Service Delivery: Schedule and perform appliance repair services
- Communication: Respond to inquiries, provide customer support, send service updates
- Payment Processing: Process transactions and send receipts
- Marketing: Send promotional materials about our services (with your consent)
- Website Improvement: Analyze website usage to improve user experience
- Legal Compliance: Comply with applicable laws and regulations
- Safety and Security: Protect against fraud, unauthorized access, and other security issues
3. Data Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who assist us in operations (payment processors, scheduling systems, email services)
- Business Partners: Companies we partner with to provide services
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
4. Your California Privacy Rights (CCPA)
If you are a California resident, you have the following rights:
Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you in the past 12 months.
Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out: You have the right to opt-out of the sale of your personal information. We do not sell personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
Right to Correct: You can request correction of inaccurate personal information.
Right to Limit Use of Sensitive Personal Information: You can limit our use of sensitive personal information.
To exercise these rights, please contact us at:
Email: info@appliancesmartsolutions.com
Phone: (123) 456-7890
We will respond to your request within 45 days. You may designate an authorized agent to make requests on your behalf.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Understand how you use our website
- Improve website functionality
- Deliver personalized content
You can control cookies through your browser settings. However, disabling cookies may limit website functionality.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of sensitive data
- Secure server infrastructure
- Regular security audits
- Employee training on data protection
- Access controls and authentication
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Service records are typically retained for 7 years for warranty and legal purposes.
8. Children's Privacy
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. International Users
Our services are primarily intended for users in California and the United States. If you access our website from outside the United States, your information may be transferred to, stored, and processed in the United States where our servers are located.
11. Do Not Track Signals
Our website does not currently respond to "Do Not Track" signals from browsers.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last Updated" date. For material changes, we may provide additional notice such as email notification.
13. Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy or our privacy practices, you can contact us at:
Appliance Smart Solutions
Email: info@appliancesmartsolutions.com
Phone: (123) 456-7890
Address: 123 Main Street, Los Angeles, CA 90012
For CCPA-related requests, please include "CCPA Request" in the subject line.
14. Consent
By using Appliance Smart Solutions, you consent to the terms of this Privacy Policy and our collection, use, and sharing of your information as described herein.
Last Updated: November 14, 2025
These Privacy Policies are effective as of the date listed above and apply to all users of Appliance Smart Solutions services.